Reviews

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            "displayName": "Lynn Schwickerath"
        },
        "reviewReply": {
            "comment": "Thank you, Lynn! We're glad to hear you found the communication timely and clear. Your feedback is much appreciated!",
            "updateTime": "2026-09-04T07:00:36.048439Z"
        },
        "_id": "6a9a1431b5536e8da9d0b7e5",
        "reviewId": "AbFvOqlPwZ1lMQ1eKiA0Cj5HRlThm_PP99BAb43wJVfGMkF2ViSN1dZA5CfyT-sLPZ8P8PpcHsNN",
        "__v": 0,
        "comment": "Timely! clear to understand & asked precise questions !",
        "createTime": "2026-09-03T19:27:12.196236Z",
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        "name": "accounts\/117162998454473371158\/locations\/16370067087241823803\/reviews\/AbFvOqlPwZ1lMQ1eKiA0Cj5HRlThm_PP99BAb43wJVfGMkF2ViSN1dZA5CfyT-sLPZ8P8PpcHsNN",
        "starRating": 5,
        "updateTime": "2026-09-03T19:27:12.196236Z"
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            "displayName": "Darwin Poyner"
        },
        "reviewReply": {
            "comment": "Thank you, Darwin! We're glad to hear you found our staff friendly and knowledgeable. We appreciate your feedback and are here to help whenever you need.",
            "updateTime": "2026-08-26T01:48:57.687545Z"
        },
        "_id": "6a8e342f26ee45c6f3293d88",
        "reviewId": "AbFvOqnoCKjlJHk3LGiaCiaIUYkL4qCWMh6Cd1Iu3jwZP1msDTL1KqXd-F4LZXD1LI74p4KGAEFj",
        "__v": 0,
        "comment": "Friendly staff,  knowledgeable,   and willing to help me understand.",
        "createTime": "2026-08-25T03:51:39.177002Z",
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        "location": "65f36d84c7fb1ad955d560e8",
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        "starRating": 5,
        "updateTime": "2026-08-25T03:51:39.177002Z"
    },
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            "displayName": "Mike Hambly"
        },
        "reviewReply": {
            "comment": "Thank you, Mike! We're glad to hear you had a great experience with our friendly staff and enjoyed the coffee. We appreciate your feedback!",
            "updateTime": "2026-08-25T07:03:38.043285Z"
        },
        "_id": "6a8e342f26ee45c6f3293d89",
        "reviewId": "AbFvOqmZKLhyCPeX341RTdM2_TrWsnJLQOmo2v0zfPCUyon1rYELkr-0QgZYjfqGjy2u9VlGy7R8HQ",
        "__v": 0,
        "comment": "Very friendly helpful and patient staff. Answered all my questions and have the products ordered and scheduled quickly. Great experience and even had coffee!!",
        "createTime": "2026-08-25T01:17:32.275324Z",
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        "starRating": 5,
        "updateTime": "2026-08-25T01:17:32.275324Z"
    },
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            "displayName": "Kathy Post"
        },
        "reviewReply": {
            "comment": "Thank you, Kathy! We're glad to hear you had a great visit with Ean and that he was able to address your concerns. Your feedback is greatly appreciated!",
            "updateTime": "2026-08-20T01:56:13.324585Z"
        },
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        "reviewId": "AbFvOqm5OlfIa_zEkMacPUbZbtUhIEGMnyUwEe-48Kvw15LNOJ1sqbBZ3YYtyJqUQ6YhHX2R0OtLOA",
        "__v": 0,
        "comment": "Had great visit with Ean today. Ha was Very knowledgeable and attentive. Listened to my concerns and answered all my concerns",
        "createTime": "2026-08-19T20:04:39.852133Z",
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        "starRating": 5,
        "updateTime": "2026-08-19T20:04:39.852133Z"
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            "displayName": "Gail Thompson"
        },
        "reviewReply": {
            "comment": "Thank you, Gail, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-08-04T02:01:14.077353Z"
        },
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        "createTime": "2026-08-03T14:12:20.321695Z",
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        "starRating": 5,
        "updateTime": "2026-08-03T14:12:20.321695Z"
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            "displayName": "Frank Rubino"
        },
        "reviewReply": {
            "comment": "Thank you, Frank, for taking the time to leave a review! We appreciate your support.",
            "updateTime": "2026-07-21T01:59:21.353374Z"
        },
        "_id": "6a5ebe8920fb180333a88d34",
        "reviewId": "AbFvOqk0BS5__Gy-bA5fciSXZzdoC_crZ2IEIp9vjF5AOkbNWeVvQ7gZN1Gsr0q1WgTB-hEhPF19pw",
        "__v": 0,
        "createTime": "2026-07-20T21:51:02.639001Z",
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        "name": "accounts\/117162998454473371158\/locations\/16370067087241823803\/reviews\/AbFvOqk0BS5__Gy-bA5fciSXZzdoC_crZ2IEIp9vjF5AOkbNWeVvQ7gZN1Gsr0q1WgTB-hEhPF19pw",
        "starRating": 5,
        "updateTime": "2026-07-20T21:51:02.639001Z"
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            "displayName": "Donna Kragel"
        },
        "reviewReply": {
            "comment": "Thank you, Donna, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-07-10T07:01:02.299014Z"
        },
        "_id": "6a503e0fb7b0775f6a844cf2",
        "reviewId": "AbFvOqnsvFmhxHxD4ng_qUv_F6tTxKAVnENjMzrrKJq-x7dkp3aPyfp5TNOnjawcyi_WzYUqNeqMQw",
        "__v": 0,
        "createTime": "2026-07-09T17:13:59.854547Z",
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        "starRating": 5,
        "updateTime": "2026-07-09T17:13:59.854547Z"
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            "displayName": "Janet Johnson"
        },
        "reviewReply": {
            "comment": "Thank you, Janet! We're glad to hear that Jennifer made your experience so positive and helped ease your anxiety. We appreciate your kind words and look forward to seeing you again!",
            "updateTime": "2026-07-09T01:57:54.973188Z"
        },
        "_id": "6a4eecbc3e3fd62dac7f2ced",
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        "__v": 0,
        "comment": "Extraordinary Care!  Jennifer was patient, kind and explained everything in detail alleviating my anxiety. I will be back and will let everyone know what a great experience I had",
        "createTime": "2026-07-08T15:00:24.760194Z",
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        "starRating": 5,
        "updateTime": "2026-07-08T15:00:24.760194Z"
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            "displayName": "Vicki St. James"
        },
        "reviewReply": {
            "comment": "Thank you, Vicki! We're so glad to hear you had a fabulous experience with us. Our team's dedication to providing a welcoming and professional environment truly makes our work rewarding. We appreciate your kind words!",
            "updateTime": "2026-07-08T02:00:37.363916Z"
        },
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        "reviewId": "AbFvOqmffwsvJIKgCQGQsxzK7s-Sk34svT4S2GJG-J_NgwreVNgtGvwL_zIer-FuOpkrOlKc_2WXrg",
        "__v": 0,
        "comment": "I had a fabulous experience at NewSound Hearing Centers! Very welcoming, professional, and organized. Professionals who care about what they do makes all the difference. Thank you!",
        "createTime": "2026-07-08T00:53:08.687373Z",
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        "starRating": 5,
        "updateTime": "2026-07-08T00:53:08.687373Z"
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            "displayName": "Cory"
        },
        "reviewReply": {
            "comment": "Thank you, Cory! We're glad to hear you found our service very helpful. Your feedback means a lot to us!",
            "updateTime": "2026-07-07T01:58:01.679615Z"
        },
        "_id": "6a4c4c893e3fd62dac7e46c8",
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        "__v": 0,
        "comment": "Very helpful",
        "createTime": "2026-07-07T00:42:56.964984Z",
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        "starRating": 5,
        "updateTime": "2026-07-07T00:42:56.964984Z"
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            "displayName": "Rhonda Nichols"
        },
        "reviewReply": {
            "comment": "Thank you, Rhonda! We're grateful for your excellent feedback and support.",
            "updateTime": "2026-07-01T07:04:09.484085Z"
        },
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        "reviewId": "AbFvOqmzqzDT9-9qtA7aBwg05PmZbi9Bh2oPl9ahqNWrgBBGsPfbwDH4TyNnQzZhpRwUW_Avbf-43A",
        "__v": 0,
        "comment": "Excellent",
        "createTime": "2026-06-30T21:57:54.427943Z",
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        "starRating": 5,
        "updateTime": "2026-06-30T21:57:54.427943Z"
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            "displayName": "Steve Lorenz"
        },
        "reviewReply": {
            "comment": "Thank you, Steve! We're glad to hear that you had a positive experience with our friendly and knowledgeable staff. It's great that they could assist you with your questions and provide helpful tips for using the Thrive App.",
            "updateTime": "2026-06-24T01:58:37.882642Z"
        },
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        "__v": 0,
        "comment": "Friendly, professional, and knowledgeable staff.  Answered all my questions and showed me many good tips when using the Thrive App.",
        "createTime": "2026-06-23T21:44:31.127835Z",
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        "updateTime": "2026-06-23T21:44:31.127835Z"
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            "displayName": "Ron Gatewood"
        },
        "reviewReply": {
            "comment": "Thank you, Ron, for taking the time to leave a review. We appreciate your support!",
            "updateTime": "2026-06-13T02:03:23.132519Z"
        },
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        "createTime": "2026-06-12T21:15:03.606367Z",
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            "displayName": "Jim Brokman"
        },
        "reviewReply": {
            "comment": "Thank you, Jim, for your review! We appreciate your feedback and look forward to serving you again.",
            "updateTime": "2026-06-10T02:38:32.472272Z"
        },
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            "displayName": "Cinda Goodvin"
        },
        "reviewReply": {
            "comment": "Thank you, Cinda! We appreciate your recommendation and are glad to hear that you found our staff polite. Your support means a lot to us!",
            "updateTime": "2026-06-05T03:45:27.499019Z"
        },
        "_id": "6a2219891f2c20144f45c781",
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        "__v": 0,
        "comment": "I recommend NewSound hearing to anyone that is searching for a hearing center. Very polite staff.",
        "createTime": "2026-06-04T13:52:56.539875Z",
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        "starRating": 5,
        "updateTime": "2026-06-04T17:15:16.223249Z"
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            "displayName": "Donna Timmerman"
        },
        "reviewReply": {
            "comment": "Thank you, Donna, for taking the time to leave a review! We appreciate your support.",
            "updateTime": "2026-06-05T03:45:26.492607Z"
        },
        "_id": "6a2219891f2c20144f45c782",
        "reviewId": "AbFvOqkryD9YkzEb86ptOB28N34lTwS5_1WPD9qx-5hUmsEjwCYdAZkXtWdaHR24qkPRIbbzUgBO",
        "__v": 0,
        "createTime": "2026-06-04T13:09:17.184986Z",
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        "starRating": 5,
        "updateTime": "2026-06-04T13:09:17.184986Z"
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            "displayName": "Suzanne"
        },
        "reviewReply": {
            "comment": "Thank you, Suzanne! We're glad to hear you found our team friendly and supportive in helping you with your hearing aids. Your satisfaction is important to us!",
            "updateTime": "2026-06-04T03:42:02.591429Z"
        },
        "_id": "6a20c805d819bb06beab2950",
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        "__v": 0,
        "comment": "Every one is very friendly and strive to make sure that you understand how to use and care for your hearing aids",
        "createTime": "2026-06-03T12:23:28.472624Z",
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            "comment": "Thank you, Helen! We're glad to hear that you found our staff professional and comfortable during your hearing test. Your kind words mean a lot to us!",
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            "comment": "Thank you for your review, Martha!",
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            "comment": "Thank you for your 5-star review!",
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            "comment": "Thank you for your 5-star review!",
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            "comment": "Thank you for your 5-star review!",
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            "comment": "Thank you for your 5-Star review, Jake Morrison!",
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            "comment": "Thank you for your review, Michael Twente! We appreciate all feedback!! Please let us know if there is anything we can do for you!",
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            "comment": "Thank you for your 5-Star review, Jacquie McTaggart! We appreciate the feedback!",
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            "displayName": "Christie Twaites"
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        "reviewReply": {
            "comment": "Thank you for your review! We are very happy to help you! Please let us know if there is anything else we can do for you!",
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        "comment": "My Sweetheart had gone hear and really liked it and since  His passing I have had ringing in my ears  ut it has gotten worse.  So I went n got my ears checked and with their help and hearing aids the ringing has lessoned.THANK YOU",
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            "comment": "Thank you for your review, Earlena Lee! We appreciate the feedback!",
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        "comment": "It was excellent and Everyone was pleasant and wonderful.  Thank you Dr's and Nurses for helping me. \u2764\ufe0f I learned Stress and some of my Medince could  be causing hearing problems.  Hearing passed. Tha k you again.",
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            "comment": "Thank you for your 5-Star review, Dennis Gaudian!",
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            "comment": "Thank you for your 5-Star review, Lu!",
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            "comment": "Thank you for your 5-Star review, madelyn coleman! We appreciate the kind words.",
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        "comment": "Everyone was friendly and the doctor was so helpful in getting the right paperwork I needed\nI would definitely recommend to my friends and family",
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            "displayName": "Teri Sanger"
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        "reviewReply": {
            "comment": "Thank you for your review!! We appreciate all feedback!",
            "updateTime": "2022-05-17T16:17:15.112151Z"
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        "comment": "Staff friendly and knowledgeable.  Received prompt service and all my questions were addressed.  Believe the quality of hearing aids is great.",
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            "displayName": "Joyce Hunter"
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        "reviewReply": {
            "comment": "Thank you for your review, Joyce Hunter! We appreciate the feedback!",
            "updateTime": "2022-05-06T13:37:12.531977Z"
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        "comment": "This was a very healthy experience surrounding my health and well being. This appointment allowed me to be examine by a professional that found severe wax in my ear which was part of my hearing loss. She removed all the wax in both ears and now I hear better if I had never came to new ear sound I would not know the damage to my right ear I suggest to everyone regular check ups and visit new sound and see what they have to offer. Thank you, Joyce Hunter",
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        "reviewReply": {
            "comment": "Thank you for your 5-Star review, Sandra Pryor-Even!",
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        "reviewReply": {
            "comment": "Thank you for your 5-Star review, Jim!",
            "updateTime": "2025-03-25T13:47:21.592077Z"
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        "comment": "Today\u2019s visit was great. We discussed my needs and adjustments were made to my hearing aids. I can understand conversations much better.\ud83d\ude01",
        "createTime": "2022-05-04T23:20:35.988121Z",
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            "displayName": "Greg Bressler"
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        "reviewReply": {
            "comment": "Thank you for your review, Greg Bressler!",
            "updateTime": "2022-04-14T13:57:55.290817Z"
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        "comment": "Good service, knowledgeable tech.",
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            "displayName": "Jim Cue"
        },
        "reviewReply": {
            "comment": "Thank you for your 5-Star review, Jim Cue!",
            "updateTime": "2022-04-04T13:33:59.988676Z"
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            "displayName": "Gary Gardner"
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            "comment": "Thank you for your 5-Star review, Gary Gardner!",
            "updateTime": "2022-04-01T20:22:44.267123Z"
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            "comment": "Thank you for your 5-Star review, Susan Kalainoff!",
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            "comment": "Thank you for your review and recommendation, James Bisbee!",
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            "comment": "Thank you for your review, Cheryl Jackson!",
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            "comment": "Thank you for your 5-Star review, Lucinda Balvanz!",
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            "comment": "Thank you for your 5-Star review, L Bresson!",
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            "comment": "Thank you for your review and recommendation, Suzan!",
            "updateTime": "2021-05-10T21:12:42.840846Z"
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        "comment": "Very warm employees,  kind and knowledgeable.   Just a clean & check but good and free.",
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            "comment": "Thank you for your 5-Star review, Carol Walters!",
            "updateTime": "2021-05-06T22:00:24.445352Z"
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            "displayName": "Judy Markham"
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            "comment": "Thank you for your review and recommendation, Judy Markham! We appreciate it!",
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        "comment": "Fantastic audiologist and receptionist.  Kindness helpful.  Give apt instructions.  Would happily recommend this NEW SOUND audiologist and Receptionist.  Highly recommend.",
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            "displayName": "Richard Olmstead"
        },
        "reviewReply": {
            "comment": "Thank you for your 5-Star review!",
            "updateTime": "2021-04-23T00:38:52.288396Z"
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            "comment": "Thank you for your review and recommendation, Larry M!",
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            "comment": "Thank you for your review, Roxann Blanchard!",
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            "comment": "Thank you for your review!",
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        "comment": "Great service and very helpful if I need additional service. Sema is great person in answering my questions.",
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            "comment": "Thank you for your recommendation and review!",
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        "reviewReply": {
            "comment": "Thank you for your review, Daniel!",
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            "comment": "Thank you for your 5-Star review, John!",
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        "comment": "Good"
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            "comment": "Thank you for your 5-Star review, Josh!",
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            "comment": "Thank you for the 5-Star review, Richard!",
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            "comment": "Thank you for your 5-Star review, Bryan!",
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            "displayName": "Leslie Getz"
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        "reviewReply": {
            "comment": "Thank you for your review, Leslie!",
            "updateTime": "2020-12-07T15:12:45.418994Z"
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        "comment": "I arrived at New Sound for my appointment and was shown in almost immediately, my hearing aids were checked and cleaned.  I asked to have some of the settings tweaked and a few seconds later we were done. Very good service by knowledgeable people.",
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            "displayName": "scott burkhardt"
        },
        "reviewReply": {
            "comment": "Thank you for your review, Scott!",
            "updateTime": "2020-12-04T16:27:24.361485Z"
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        "comment": "I been going there for a few years now the people there a awesome they always have been i sent another person there and there happy",
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