Reviews

The staff at New Sound Hearing are professional, knowledgeable and helpful. They trouble shoot problems effectively.

Always very professional and friendly. They are very knowledgeable in dealing with any problems. I would recommend them to anyone.

Annette did a wonderful job in cleaning my hearing aids. She is very professional and knowledgeable. Her PR skills make her feel like a caring friend. I will miss Annette when she leaves the Waterloo office and is only working in Waverly. I thank her very much for the wonderful service she has given me over 18 +years. Wish her the Best!

It was a good appointment. I am having no problems with my new receiver so far. I enjoyed seeing Seema's smile again.

Dr Seems is personable and presents as very knowledgeable. Visits are on time and questions are answered professionally. I would recommend not interacting with the billing department if at all possible. I sent them a major portion of my cost and received a text acknowledging my payment and without a thank you asked where the rest of the money was. This was more than a week before I was to receive the aids. Customer service training might help billing. As for the hearing aids themselves, I am still getting used to them. Sounds are tinny. Birds are not pleasant sounding. Today, the left microphone went out. I replaced the batteries which did not help, so I cleaned the microphone per instructions. Still no sound. When I get a chance, I will take them in and get sound in the left ear, I hope. New Sound called me in today to explore my frustration. Jenny cleaned and adjusted my hearing aids and they work fine. I now know how to remove the caps and get rid of ear wax trapped underneath the caps. I am much happier at this point. I saw Dr Seema Tuesday. The visit was great. I have been raised to my full prescription. Things sound much better. My next appointment is in 4 months and I have plenty of batteries, at no additional charge. I am willing to let go of my resentment with the billing department. Scale of 1-10, 10.