Saturday: Closed
3138 Kimball Ave, Waterloo, IA 50702

Our Staff

Dr. Annette Redman, Au.D.

Doctor of Audiology

Annette Redman has lived the majority of her life in Black Hawk County. She became an audiologist over twenty years ago after completion of her Bachelor’s degree with highest honors at UNI. She continued her studies to include a Master’s degree also from UNI and then achieving her Doctorate in Audiology from A. T. Still University in Mesa, Arizona. She has worked clinically in private practice at NewSound Hearing Centers since 1994 and in addition to her duties in fitting hearing instruments, she has taken a special interest in writing and developing coping strategies and other related hearing rehabilitation for the hearing impaired and their families. She has given numerous public talks and was awarded Toastmaster of the Year by the local Waterloo 101 Toastmasters Club in the late 1990s. She also is a “Person You Should Know” designate and in this role speaks three times a year on the campus at UNI to the Human Relations class within the department of education at UNI. She is the Educational Chair of the Iowa Hearing Association and was awarded the Dispenser of the Year in 2006. She has been married for over thirty years and has three children. She is active in her church and has been on her church board for six years including two as the Chair and enjoys reading, exercising and gardening and has a special interest in military history and the Civil War in particular.

Dr. Annette Redman, Au.D.

Seema Arab, Au.D.

Doctor of Audiology

Seema joined NewSound in 2005. She has her Au.D from Salus University in Pennsylvania, M.S. in Audiology from Howard University in Washington, D.C. and her B.A. in Speech and Hearing Sciences from the University of Iowa. Seema is a member of the Iowa Hearing Association of Hearing Health Professionals. As an experienced and trained professional, she takes a minimum of 16 hours of continuing education classes annually along with specialized manufacturer training.

Seema Arab, Au.D.

Dr. Jim Urbanski, Au.D., CCC-A

Doctor of Audiology

James “Jim” Urbanski, Au.D., CCC-A began working for NewSound Hearing Centers in July of 2017. Dr. Urbanski completed his Clinical Doctorate in Audiology (Au.D) from the University of Akron in May of 2017, following his clinical externship training at the Cleveland Clinic Foundation.

He is a member of the American Speech Language and Hearing Association (ASHA), American Academy of Audiology, and holds professional licensure in the state of Iowa in Audiology and Hearing Instrument Dispensing.

Jim’s professional interests include tinnitus evaluation/management, custom hearing protection solutions, single-sided deafness solutions, and recommending assistive hearing technology. He provides innovative hearing solutions for his community regardless of age, prior hearing aid experience, and budget.

In his spare time Jim can be found either on the golf course, playing his guitar, or spending time with his beautiful wife, Dana.

Dr. Jim Urbanski, Au.D., CCC-A

Cory Hill, BC-HIS

Board Certified Hearing Instrument Specialist

Cory Hill is a Nationally Board Certified Hearing Instrument Specialist who helps patients reconnect with their loved ones. He believes the art of communication is integral in fostering relationships and hearing aids are the tool to ensure patients can re-engage with what is happening around them.

From his first semester in college, Cory knew he wanted to help others. He studied Communication Disorders and was an All-American swimmer in 100 and 200 Butterfly and 200 I.M. at the University of Redlands. After his first year, he traveled to Sendai, Japan on a two-year full time service mission. In Japan, Cory discovered a love for language and communication. He returned to the U.S. determined to make a difference.

Cory personally understands how vital hearing aids are to communication as his wife Ashley was born with a moderate sensorineural hearing loss. Thanks to hearing aids, she leads a normal life and people are often shocked she has a hearing loss. On a daily basis, Cory witnesses how hearing aids enhance a weakened sense, enabling the wearer to enjoy a richer quality of life.

After two years as a hearing instrument specialist, and during his time as a trainer, Cory received his National Board Certification. He is licensed to practice in four states and holds a Bachelor’s degree in Japanese Language and Literature and minor in Communication Disorders from Brigham Young University in Provo, Utah. He came to NewSound after serving as clinical trainer for a nationwide hearing aid practice headquartered in suburban Chicago.

Outside of work, he enjoys playing catch with his two-year-old son Levi, doting on his new daughter, chauffeuring his wife to craft fairs and teaching his chocolate Labrador, Sienna, new tricks. He is very active with the youth in his church, serves as Scoutmaster for a local Boy Scout troop, and is also an avid reader, swimmer, and recreational scuba diver.

Cory Hill, BC-HIS

Trevor Wright

Audio Technician

Trevor joined NewSound Hearing Centers in August of 2018. He graduated with his B.S. in Communication Sciences and Disorders from the University of Wisconsin- Madison in the spring of 2018. His goal is to eventually obtain his AuD and become a fully licensed audiologist.

Trevor grew up in Southwest Wisconsin and enjoys all outdoor activities!

Trevor Wright

Mackenzie Emery

Audio Technician

Mackenzie joins us from Chesterfield, VA. She recently graduated from James Madison University’s Speech and Communication Disorders program. She will be in our Waterloo location learning the Audio Technician role. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her Junior year of high school and then again in her Senior year. During the second trip she met a young child that could only communicate by grunting or pulling on his mother’s shirt. It became important to her that helping children and adults to cope and to get hearing help was what she felt most passionate about. To help them hear the best that they can. The most important aspect about saving hearing lives to Mackenzie is that she is able to help individuals break down communication barriers between them and society. She will provide enthusiastic and consistent care with every patient who is in need of her assistance. Outside of saving hearing lives she enjoys cooking and exercising.

Mackenzie Emery

Karen Jones

Patient Services Coordinator

My career started with NewSound Hearing Centers in March of 1999. As office manager I oversee the operations of the business, which means I wear a lot of hats. That is a good thing because I love hats, and I am doing something different throughout the day.

My background has always been in customer service from U S West telephone company to Siefert’s women’s clothing stores.

My husband retired a couple years ago and he is enjoying his days working in the yard in the summer months and working in our house in the winter months. My social calendar stays full as a member of Beta Sigma Phi, an international woman’s organization or with my church.

Karen Jones

Rachel Miller

Patient Service Coordinator

Hi my name is Rachael. I am married, living in Waterloo, IA. I have 2 children and 2 grandchildren. I just welcomed my newest grandson! I have 13 years of receptionist experience that I bring to the table. I look forward to meeting more people and staying here a very long time!!

Rachel Miller

Jayne Gulden

Patient Services Coordinator

Jayne Gulden

Customer Reviews

Awesome people, and technicians there. Plus they have some cool equipment that you can see inside your ear!!! Some folks might not like that aspect of it, but I find it fascinating!!!

Catherine Schroeder, on Google

Professional caring staff with years of experience. Great high tech hearing aids. You would be wasting your money going anywhere else!

D. L. Redman, on Google

Bill Kintzle, on Google

Frank Swallow, on Google

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