Our Staff

Dr. Annette Redman, Au.D.

Dr. Annette Redman, Au.D.

Doctor of Audiology

Annette Redman has lived the majority of her life in Black Hawk County. She became an audiologist over twenty years ago after completion of her Bachelor’s degree with highest honors at UNI. She continued her studies to include a Master’s degree also from UNI and then achieving her Doctorate in Audiology from A. T. Still University in Mesa, Arizona. She has worked clinically in private practice at NewSound Hearing Centers since 1994 and in addition to her duties in fitting hearing instruments, she has taken a special interest in writing and developing coping strategies and other related hearing rehabilitation for the hearing impaired and their families. She has given numerous public talks and was awarded Toastmaster of the Year by the local Waterloo 101 Toastmasters Club in the late 1990s. She also is a “Person You Should Know” designate and in this role speaks three times a year on the campus at UNI to the Human Relations class within the department of education at UNI. She is the Educational Chair of the Iowa Hearing Association and was awarded the Dispenser of the Year in 2006. She has been married for over thirty years and has three children. She is active in her church and has been on her church board for six years including two as the Chair and enjoys reading, exercising and gardening and has a special interest in military history and the Civil War in particular.

Seema Arab Wilson, Au.D.

Seema Arab Wilson, Au.D.

Doctor of Audiology

Seema joined NewSound in 2005. She has her Au.D from Salus University in Pennsylvania, M.S. in Audiology from Howard University in Washington, D.C. and her B.A. in Speech and Hearing Sciences from the University of Iowa. Seema is a member of the Iowa Hearing Association of Hearing Health Professionals. As an experienced and trained professional, she takes a minimum of 16 hours of continuing education classes annually along with specialized manufacturer training.

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from Chesterfield, VA. She recently graduated from James Madison University’s Speech and Communication Disorders program. She will be in our Waterloo location learning the Hearing Instrument Specialist role. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her Junior year of high school and then again in her Senior year. During the second trip she met a young child that could only communicate by grunting or pulling on his mother’s shirt. It became important to her that helping children and adults to cope and to get hearing help was what she felt most passionate about. To help them hear the best that they can. The most important aspect about saving hearing lives to Mackenzie is that she is able to help individuals break down communication barriers between them and society. She will provide enthusiastic and consistent care with every patient who is in need of her assistance. Outside of saving hearing lives she enjoys cooking and exercising.

Jayne Gulden

Jayne Gulden

Sr Patient Services Coordinator

Bio coming soon!

Courtney Youngers

Courtney Youngers

Audio Tech

Courtney joined our team in January of 2020. She is originally from Des Moines, IA and is a graduate of the University of Northern Iowa, where she received her degree in Communication Sciences & Disorders. Courtney serves as an Audiology Technician and is happy to help patients hear better in any way she can! Courtney hopes to return to school to study to become a Doctor of Audiology. When she’s not working, she enjoys cooking, reading, and spending time with her friends and family.

Caitlin McGowan

Caitlin McGowan

Audio Technician

Bio coming soon.

woman with ipad background

Customer Reviews

I took a hearing test and learned I was not hearing some of the sounds in words clearly. It was degraded from my last test. Joel placed new hearing aids in my ears and adjusted them to my requirements. I immediately could understand conversation much better. The cost of the...

Ken Cox, on Google

My appointment today was to determine why my left hearing aid was not working. Jennifer assisted me. She was very professional and courteous throughout my visit. She found that the wax filter was plugged. She replaced it, and the hearing aid worked great. She also cleaned them and replaced the...

Tom Brandt, on Google

Mackenzie is an amazing person. She is very personable and knowledgeable. Very relaxing and comfortable atmosphere. Thank you!

Eugene Corwin, on Google

We had a great time. Everyone was so helpful. We would recommend New Sound to anyone.

Dale and Lynda Janssen, on Google

Mackenzie at New Sound helped me create some custom plugs to protect my hearing during concerts and festivals. She was gentle, kind, and accommodating! Highly recommend seeing Mackenzie for your hearing and ear health needs :)

Carissa Wordel, on Google

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