Our Staff

Dr. Annette Redman, Au.D.

Dr. Annette Redman, Au.D.

Doctor of Audiology

Annette Redman has lived the majority of her life in Black Hawk County. She became an audiologist over twenty years ago after completion of her Bachelor’s degree with highest honors at UNI. She continued her studies to include a Master’s degree also from UNI and then achieving her Doctorate in Audiology from A. T. Still University in Mesa, Arizona. She has worked clinically in private practice at NewSound Hearing Centers since 1994 and in addition to her duties in fitting hearing instruments, she has taken a special interest in writing and developing coping strategies and other related hearing rehabilitation for the hearing impaired and their families. She has given numerous public talks and was awarded Toastmaster of the Year by the local Waterloo 101 Toastmasters Club in the late 1990s. She also is a “Person You Should Know” designate and in this role speaks three times a year on the campus at UNI to the Human Relations class within the department of education at UNI. She is the Educational Chair of the Iowa Hearing Association and was awarded the Dispenser of the Year in 2006. She has been married for over thirty years and has three children. She is active in her church and has been on her church board for six years including two as the Chair and enjoys reading, exercising and gardening and has a special interest in military history and the Civil War in particular.

Seema Arab Wilson, Au.D.

Seema Arab Wilson, Au.D.

Doctor of Audiology

Seema joined NewSound in 2005. She has her Au.D from Salus University in Pennsylvania, M.S. in Audiology from Howard University in Washington, D.C. and her B.A. in Speech and Hearing Sciences from the University of Iowa. Seema is a member of the Iowa Hearing Association of Hearing Health Professionals. As an experienced and trained professional, she takes a minimum of 16 hours of continuing education classes annually along with specialized manufacturer training.

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from Chesterfield, VA. She recently graduated from James Madison University’s Speech and Communication Disorders program. She will be in our Waterloo location learning the Hearing Instrument Specialist role. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her Junior year of high school and then again in her Senior year. During the second trip she met a young child that could only communicate by grunting or pulling on his mother’s shirt. It became important to her that helping children and adults to cope and to get hearing help was what she felt most passionate about. To help them hear the best that they can. The most important aspect about saving hearing lives to Mackenzie is that she is able to help individuals break down communication barriers between them and society. She will provide enthusiastic and consistent care with every patient who is in need of her assistance. Outside of saving hearing lives she enjoys cooking and exercising.

Karen Jones

Karen Jones

Patient Services Coordinator

My career started with NewSound Hearing Centers in March of 1999. As office manager I oversee the operations of the business, which means I wear a lot of hats. That is a good thing because I love hats, and I am doing something different throughout the day.

My background has always been in customer service from U S West telephone company to Siefert’s women’s clothing stores.

My husband retired a couple years ago and he is enjoying his days working in the yard in the summer months and working in our house in the winter months. My social calendar stays full as a member of Beta Sigma Phi, an international woman’s organization or with my church.

Rachel Miller

Rachel Miller

Patient Service Coordinator

Hi my name is Rachael. I am married, living in Waterloo, IA. I have 2 children and 2 grandchildren. I just welcomed my newest grandson! I have 13 years of receptionist experience that I bring to the table. I look forward to meeting more people and staying here a very long time!!

Jayne Gulden

Jayne Gulden

Sr Patient Services Coordinator

Bio coming soon!

Courtney Youngers

Courtney Youngers

Audio Tech

Courtney joined our team in January of 2020. She is originally from Des Moines, IA and is a graduate of the University of Northern Iowa, where she received her degree in Communication Sciences & Disorders. Courtney serves as an Audiology Technician and is happy to help patients hear better in any way she can! Courtney hopes to return to school to study to become a Doctor of Audiology. When she’s not working, she enjoys cooking, reading, and spending time with her friends and family.

Caitlin McGowan

Caitlin McGowan

Audio Technician

Bio coming soon.

woman with ipad background

Customer Reviews

Fantastic audiologist and receptionist. Kindness helpful. Give apt instructions. Would happily recommend this NEW SOUND audiologist and Receptionist. Highly recommend.

Judy Markham, on Google

Great service and help. Timely and capable work. Highly recommend to anyone needing hearing assistance.

Steve Grimm, on Google

Have gone to this place for 40 plus years! Always very efficient, always willing to work with me. Love Seema

kr dyball, on Google

This business was very professional but efficient to my needs with my hearing aids. Katie did an excellent job taking care of my ears and hearing aids.

David Weber, on Google

Great experience! Very polite, knowledgeable, and caring.

Freezing C's Corwin, on Google

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