Today Tuesday: 9:00 AM – 5:00 PM
3138 Kimball Ave, Waterloo, IA 50702

Our Staff

Dr. Annette Redman, Au.D.

Dr. Annette Redman, Au.D.

Doctor of Audiology

Annette Redman has lived the majority of her life in Black Hawk County. She became an audiologist over twenty years ago after completion of her Bachelor’s degree with highest honors at UNI. She continued her studies to include a Master’s degree also from UNI and then achieving her Doctorate in Audiology from A. T. Still University in Mesa, Arizona. She has worked clinically in private practice at NewSound Hearing Centers since 1994 and in addition to her duties in fitting hearing instruments, she has taken a special interest in writing and developing coping strategies and other related hearing rehabilitation for the hearing impaired and their families. She has given numerous public talks and was awarded Toastmaster of the Year by the local Waterloo 101 Toastmasters Club in the late 1990s. She also is a “Person You Should Know” designate and in this role speaks three times a year on the campus at UNI to the Human Relations class within the department of education at UNI. She is the Educational Chair of the Iowa Hearing Association and was awarded the Dispenser of the Year in 2006. She has been married for over thirty years and has three children. She is active in her church and has been on her church board for six years including two as the Chair and enjoys reading, exercising and gardening and has a special interest in military history and the Civil War in particular.

Seema Arab Wilson, Au.D.

Seema Arab Wilson, Au.D.

Doctor of Audiology

Seema joined NewSound in 2005. She has her Au.D from Salus University in Pennsylvania, M.S. in Audiology from Howard University in Washington, D.C. and her B.A. in Speech and Hearing Sciences from the University of Iowa. Seema is a member of the Iowa Hearing Association of Hearing Health Professionals. As an experienced and trained professional, she takes a minimum of 16 hours of continuing education classes annually along with specialized manufacturer training.

Mackenzie Emery, HIS

Mackenzie Emery, HIS

Hearing Instrument Specialist

Mackenzie joins us from Chesterfield, VA. She recently graduated from James Madison University’s Speech and Communication Disorders program. She will be in our Waterloo location learning the Hearing Instrument Specialist role. Mackenzie was drawn to the profession from a medical mission trip to Guatemala her Junior year of high school and then again in her Senior year. During the second trip she met a young child that could only communicate by grunting or pulling on his mother’s shirt. It became important to her that helping children and adults to cope and to get hearing help was what she felt most passionate about. To help them hear the best that they can. The most important aspect about saving hearing lives to Mackenzie is that she is able to help individuals break down communication barriers between them and society. She will provide enthusiastic and consistent care with every patient who is in need of her assistance. Outside of saving hearing lives she enjoys cooking and exercising.

Joel Myers, HIS

Joel Myers, HIS

Hearing Instrument Specialist

Bio coming soon!

Karen Jones

Karen Jones

Patient Services Coordinator

My career started with NewSound Hearing Centers in March of 1999. As office manager I oversee the operations of the business, which means I wear a lot of hats. That is a good thing because I love hats, and I am doing something different throughout the day.

My background has always been in customer service from U S West telephone company to Siefert’s women’s clothing stores.

My husband retired a couple years ago and he is enjoying his days working in the yard in the summer months and working in our house in the winter months. My social calendar stays full as a member of Beta Sigma Phi, an international woman’s organization or with my church.

Rachel Miller

Rachel Miller

Patient Service Coordinator

Hi my name is Rachael. I am married, living in Waterloo, IA. I have 2 children and 2 grandchildren. I just welcomed my newest grandson! I have 13 years of receptionist experience that I bring to the table. I look forward to meeting more people and staying here a very long time!!

Jayne Gulden

Jayne Gulden

Patient Services Coordinator

Bio coming soon!

Kim Cantrell

Kim Cantrell

Patient Services Coordinator

Bio coming soon!

Keitha Osterhaus

Keitha Osterhaus

Patient Services Coordinator

I was born and raised in Urbana, Iowa. After high school I attended the Flora-culture program in Cedar Rapids, Iowa at Kirkwood Community College. I decided like my mother a banking career was something I wanted to peruse so I got a job at a bank and worked there for nearly 20 years. I have 1 son who will be 23 in Dec. I am married to Dennis Cordes who works at John Deere here in Waterloo. We moved from Hiawatha, Iowa after my son graduated high school in Cedar Rapids. I worked for a number of years at and then took some time off in 2014. I decided recently it would be nice to get back out there but only part time. I have always done office type work and enjoy the patient contact and people I work with. I was so pleased to have been offered the job at New Sound Hearing! We are remodeling our house in our spare time. I have two Savannah Cats, Ozzie and Bella and like to craft and sew in my spare time.

Customer Reviews

Awesome people, and technicians there. Plus they have some cool equipment that you can see inside your ear!!! Some folks might not like that aspect of it, but I find it fascinating!!!

Catherine Schroeder, on Google

It is in a new place but service is still great

Reece Conrad, on Google

Professional caring staff with years of experience. Great high tech hearing aids. You would be wasting your money going anywhere else!

D. L. Redman, on Google

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