What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My appointment went well. Just very sorry someone can't help us in Independence. Thank you. ALWAYS, DONNA JENSEN I would say the very same thing for my appointment yesterday. I DO wish someone could man a person in Independence, at least once a month. The squealing of my hearing has...

Donna Jensen, on Google

My hearing exam was a vey pleasant experience today. The examiner was very professional and conducted the examine accoridianly. I would have no regrets about scheduling a followup session at any time.

Jim Zeiner, on Google

I m the happiest I've been in a Long time about my hearing aids. The young lady that helped me today was so extremely helpful and just as nice! I just couldn't be happier with all the help she did for me today. The ony bad part is I don't...

Michael Twente, on Google

I have been going to New Sound going on 3 years. They have always been conscious of my needs, and do their best to get me in when I need an appointment. The hearing aids themselves do create a challenge, but their specialists always do their best to get things...

Jim LaGrange, on Google

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