What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Seema is the best was happy with our visit today

Don Jacobsen, on Google

I'm so fortunate to be a patient at NewSound Hearing Center, Waterloo. Appointments are on time, staff is always courteous and supportive, and my audiologist--Annette Redman, AuD--is excellent. She's extremely knowledgeable. Further, she's an excellent listener, meaning she pays attention to my concerns and works hard to be certain they...

Judith Harrington, on Google

Everyone was friendly and the doctor was so helpful in getting the right paperwork I needed I would definitely recommend to my friends and family

madelyn coleman, on Google

Staff friendly and knowledgeable. Received prompt service and all my questions were addressed. Believe the quality of hearing aids is great.

Teri Sanger, on Google

This was a very healthy experience surrounding my health and well being. This appointment allowed me to be examine by a professional that found severe wax in my ear which was part of my hearing loss. She removed all the wax in both ears and now I hear better if...

Joyce Hunter, on Google

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