What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Seema Arab-Wilson was very kind and knowledgeable. The front desk staff was very nice. The office was clean and comfortable. Overall, it was a very good experience.

Emily Ball, on Google

I have been going to New Sound going on 3 years. They have always been conscious of my needs, and do their best to get me in when I need an appointment. The hearing aids themselves do create a challenge, but their specialists always do their best to get things...

Jim LaGrange, on Google

My experience was great. The staff was very friendly and knowledgeable. I would recommend them very highly.

John Kreider, on Google

I took a hearing test and learned I was not hearing some of the sounds in words clearly. It was degraded from my last test. Joel placed new hearing aids in my ears and adjusted them to my requirements. I immediately could understand conversation much better. The cost of the...

Ken Cox, on Google

My appointment today was to determine why my left hearing aid was not working. Jennifer assisted me. She was very professional and courteous throughout my visit. She found that the wax filter was plugged. She replaced it, and the hearing aid worked great. She also cleaned them and replaced the...

Tom Brandt, on Google

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